Terms of Purchase

By placing an order with Jāmeh Apparel, you agree to be bound by these Terms of Purchase. These terms form the legally binding agreement between you and Jāmeh Apparel regarding your purchase.

We may update these terms from time to time. The terms in effect at the time of your order will apply to your purchase. It is your responsibility to review these terms periodically.

When you submit an order through our website, you are making an offer to purchase the items in your shopping bag. Your order is not accepted until we confirm it.

After you place an order, our team will:

• Review your order for accuracy and availability
• Contact you to verify your delivery details and phone number
• Confirm the order before dispatch
• Provide order confirmation and tracking information via WhatsApp or phone

Jāmeh Apparel reserves the right to decline or cancel an order for legitimate reasons, including but not limited to:

• The item is no longer in stock
• A pricing or product listing error occurred on the website
• We are unable to verify the delivery address or phone number
• The delivery location is outside our service area (Punjab, Pakistan)
• We suspect fraudulent, suspicious, or abusive ordering activity
• Customer has a history of refused deliveries or order abuse
• Technical issues prevented proper order processing

To ensure smooth delivery and prevent fraud, our team will verify your order details before dispatch. This may include:

• Confirming your full delivery address with landmarks if needed
• Verifying your contact number is active and reachable
• Checking product availability and quality
• Confirming order total and delivery charges
• Ensuring the order meets our shipping criteria

Please respond promptly to any verification attempts to avoid delays in order processing. If we cannot reach you within 48 hours, we may cancel the order.

All prices displayed on jamehapparel.store are in Pakistani Rupees (PKR).

Jāmeh Apparel operates exclusively on a Cash on Delivery (COD) basis. We do not accept any form of online, advance, or digital payments.

When your order is delivered:

• The full order amount is payable to the courier (TCS or appointed courier)
• Please have the exact amount ready where possible to facilitate smooth delivery
• You will receive a delivery receipt/invoice with your package
• The courier will not release the package without full payment

We dispatch orders through TCS and other trusted courier partners to ensure reliable and timely delivery across Punjab, Pakistan.

If you wish to cancel your order, please contact us through our contact form as early as possible.

Before Dispatch: If your order has not yet been dispatched, we will cancel it and no charges will apply.

After Dispatch: Once your parcel has been dispatched, cancellation may no longer be possible. In such cases, you may either:

• Accept the delivery and follow our Return Policy if needed (regular-priced items only)
• Refuse the delivery (subject to the Failed Delivery section below)

To ensure successful delivery, you agree to:

• Provide a complete and accurate delivery address with landmarks if needed
• Provide a working and active phone number (the courier will contact you)
• Respond to courier contact attempts promptly
• Accept delivery when the courier arrives with your order
• Have the full order amount ready for payment

If delivery fails due to any of the following:

• Incorrect, incomplete, or inaccessible address
• Incorrect, unreachable, or switched-off phone number
• Repeated failed delivery attempts (2+ attempts)
• Refusal to accept the order for any reason
• Not being available at the delivery location
• Refusal to pay the order amount

The following consequences may apply:

• The parcel will be returned to Jāmeh Apparel at the customer's risk
• Delivery charges already incurred (Rs. 250 minimum) will be deducted
• The order will be cancelled without further notice
• Repeated refusal or failed deliveries may affect future COD orders at our discretion
• Jāmeh Apparel reserves the right to refuse future orders from the same customer

Our Return Policy is an integral part of these terms. Please review it carefully before ordering.

Key policy points:

• Return/exchange requests must be made within 14 days of delivery
• All returns/exchanges must be initiated through our contact form
• Regular-priced items must be in original condition with tags attached
• Sale and discounted items are FINAL SALE and cannot be returned or exchanged
• Jāmeh Apparel errors or defects are handled separately and fairly
• Delivery charges (Rs. 250) are non-refundable for customer-initiated returns

All items purchased at discounted prices, during sales, or marked as "Final Sale" are NON-RETURNABLE and NON-EXCHANGEABLE once delivered.

By purchasing a Final Sale item, you explicitly agree that:

• You have reviewed all product details, size charts, and specifications carefully
• You accept the item "as is" with no right to return or exchange for any reason
• No refunds, exchanges, or store credits will be issued for Final Sale items
• Size, colour, or design changes are not possible after purchase
• The item cannot be cancelled once dispatched
• You understand that Final Sale items are priced lower due to the no-return policy

Exceptions (only in these cases):

• Confirmed manufacturing defect (must be reported within 3 days of delivery with photographs)
• Jāmeh Apparel sent the wrong item or wrong size (not customer error)
• Required by applicable Pakistani consumer protection laws

We strive to represent our products accurately through professional photographs and detailed descriptions. However, please note:

• Computer, mobile, and tablet screens may display colours differently
• Natural fabrics may have slight variations in texture, pattern, or shade
• Handcrafted or artisanal items may have minor unique variations
• These minor variations are characteristics of the material and not defects
• Product images are for reference only and actual product may vary slightly

Our team is available through the contact form if you have questions about sizing, fabric, colour accuracy, or product details before placing your order.

We recommend reviewing all product information carefully, especially for Final Sale items.

Please review the size information provided on each product page before placing your order. If you need assistance with sizing, contact us through our contact form.

Important distinction:

• Selecting the wrong size is a customer responsibility and follows standard return rules (for regular-priced items only)
• Receiving the wrong size due to a Jāmeh Apparel error is our responsibility and will be resolved accordingly
• For Final Sale items, selecting the wrong size is the customer's responsibility with no return or exchange option

Discount codes, promotional offers, and sale prices are applied at checkout before you confirm your order.

• Only one discount code or promotional offer may be used per order unless specified otherwise
• Discounts cannot be applied retrospectively once an order has been placed
• All discounted and sale items are FINAL SALE and non-returnable as detailed above
• Sale periods and promotional offers may be withdrawn or changed at any time without notice
• Items purchased during sales are subject to availability and may sell out quickly
• Minimum order value may apply for certain promotional codes

When ordering from Jāmeh Apparel, you agree to:

• Provide accurate, current, and complete order information
• Ensure your delivery address and phone number are correct and reachable
• Respond to courier attempts to deliver your order promptly
• Accept delivery with the full order amount ready for payment
• Review all product information, size guides, and policies before ordering
• Contact us immediately if you have any questions, concerns, or issues
• Understand and accept that sale items are Final Sale
• Be available at the delivery location during expected delivery times
• Keep your phone active and answer calls from the courier

Jāmeh Apparel makes reasonable efforts to ensure the accuracy of product information, pricing, and delivery services. However, we are not liable for:

• Minor colour variations due to screen display differences
• Delivery delays caused by courier services or factors beyond our control
• Customer errors in selecting size, colour, or product variants
• Customer errors in providing address or contact information
• Loss or damage caused by the courier service (claims should be directed to the courier)
• Loss of use, financial loss, or inconvenience caused by delivery delays
• Any indirect or consequential damages
• Damage caused to items after delivery by the customer

Jāmeh Apparel shall not be liable for any failure to perform its obligations where such failure is caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or severe weather
• Pandemics, epidemics, or public health emergencies
• Government restrictions, lockdowns, or travel bans
• Political unrest, riots, or civil disturbances
• War, terrorism, or acts of war
• Strikes, labor disputes, or industrial action
• Cyberattacks, technical failures, or internet outages
• Courier service disruptions or strikes

In such cases, we will make reasonable efforts to fulfill orders when conditions normalize.

These Terms of Purchase are governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these terms, your purchase, or your use of our website shall be subject to the exclusive jurisdiction of the courts of Pakistan.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply.