Return & Exchange Policy

All returns and exchanges begin with a conversation. Please contact us through our contact form with your order number and the reason for your request.

To help us resolve your issue quickly, please include:

• Your order number and delivery date
• The item(s) you wish to return or exchange
• The reason for your request (change of mind, wrong size, defect, etc.)
• Clear photographs (for damaged, defective, or incorrect items)
• Your preferred resolution (refund, exchange, or store credit)

You may request a return or exchange within 14 calendar days of receiving your order. The 14-day period begins on the date of delivery as recorded by the courier service (TCS or other).

If your parcel arrived damaged, you received the wrong item, or there is a confirmed defect, please contact us as soon as possible so we can resolve it promptly.

• All sale and discounted items (Azadi Sale, Festive Sale, Seasonal Sale, etc.)
• Items purchased with promotional codes or special offers
• Clearance and end-of-season items
• Items explicitly marked as "Final Sale" or "Non-Returnable" on the product page
• Items purchased during flash sales or limited-time promotions
• Limited edition or special collection pieces

Exception: If a Final Sale item is received damaged, defective, or incorrectly delivered due to a Jāmeh Apparel error, we will review the case and provide appropriate resolution in accordance with applicable law.

For returns or exchanges of regular-priced items (due to change of mind, size preference, or colour preference), items must be in resalable condition:

• Unworn, unwashed, and unaltered
• Free from stains, makeup, perfume, odour, or any marks
• Original tags and labels attached and intact
• Original packaging included where possible
• Complete with all accessories, belts, buttons, or components
• No visible signs of use or damage caused by the customer

These condition requirements allow customers to inspect the garment reasonably while ensuring returned items can be resold. We reserve the right to reject returns that do not meet these conditions.

If you receive an item that is:

• Damaged or defective upon arrival (packaging damage, torn fabric, missing buttons, etc.)
• The wrong product, colour, or size (due to our error)
• Missing components, accessories, or tags
• Of inferior quality or not as described on the product page

Please contact us through the contact form as soon as possible with:

• Your order number and delivery date
• Clear photographs showing the issue clearly (damage, wrong item, etc.)
• A detailed description of what went wrong
• Any relevant observations or concerns

Our team will review your case and provide an appropriate remedy, which may include:

• Replacement with the correct item (subject to availability)
• Exchange for an alternative product of equal value
• Partial or full refund (processed as per our refund policy)
• Store credit for future purchases

To request an exchange, follow the same process through our contact form within 14 days of receiving your order.

Please indicate:

• The item you wish to exchange
• The preferred size, colour, or alternative item
• Whether you want a replacement or store credit if unavailable

Exchanges are subject to stock availability. If the requested item is unavailable, we will:

• Offer an alternative item of similar value and style
• Process a refund (where applicable, for regular-priced items only)
• Provide store credit for future purchases

Since all orders are paid via Cash on Delivery (COD), refunds are processed directly by our customer support team. There is no automated online refund system.

When a refund is approved, our team will contact you to arrange the refund method. Refunds are processed:

• After we receive and inspect the returned item(s)
• Once the return is approved by our team
• Following verification of product condition

For Regular-Priced Items — Customer-Initiated Returns

For returns or exchanges initiated by the customer (change of mind, size preference, colour preference):

• The original delivery charge (Rs. 250) is non-refundable — the courier service has already been used
• Return shipping charges are the customer's responsibility
• Any applicable courier charges will be deducted from the refund amount
• New delivery charges for exchanges may apply
• TCS or other courier charges are subject to their current rates

For Jāmeh Apparel Error or Defective Items

For returns caused by a genuine Jāmeh Apparel error, confirmed defect, or wrong delivery:

• Shipping costs will be handled fairly and appropriately
• We will provide clear instructions on return shipping
• We will cover reasonable return shipping costs where we are at fault
• No deduction from refund for delivery charges when we are at fault

For Final Sale Items

Final Sale items are non-returnable and non-refundable. No shipping charges apply for returns as returns are not accepted.

Important Notice: All items purchased during sales, promotions, or at discounted prices are FINAL SALE and CANNOT be returned or exchangedonce delivered.

This policy applies to:

• All sale events (Azadi Sale, Festive Sale, Seasonal Sale, Winter Sale, Summer Sale, etc.)
• Promotional discounts and coupon code purchases
• Clearance and end-of-season items
• Items marked as "Sale," "Discount," "Offer," or "Special Price"
• Bundled items at promotional rates
• Flash sale items and limited-time offers

Exception: If a sale item is received damaged, defective, or incorrectly delivered due to a Jāmeh Apparel error, we will review the case and provide appropriate resolution in accordance with applicable law.

The following items cannot be returned or exchanged:

• All Final Sale and discounted items (as detailed above)
• Items returned without contacting us first and receiving confirmation
• Items worn, washed, altered, or damaged after delivery
• Items with missing tags, labels, or accessories
• Items showing signs of use, stains, perfume, or odour
• Requests made more than 14 days after delivery (unless required by law)
• Items not in original condition or packaging
• Customized or personalized items
• Items damaged due to customer negligence

If you are unsure whether your item qualifies, please contact us through the contact form — we would rather review your case than have you guess.

Please ensure you provide a correct phone number and accurate delivery address when placing your order. Cooperation with the courier for delivery attempts is essential.

Repeated failed delivery attempts, incorrect contact information, or refusal to accept a confirmed order may result in:

• The parcel being returned to Jāmeh Apparel
• Deduction of delivery charges already incurred (Rs. 250 minimum, subject to courier charges)
• Potential restrictions on future COD orders
• Order cancellation without refund of delivery charges
• Restriction from future orders at our discretion

We recommend accepting the delivery and following our standard return process if you wish to return the item (regular-priced items only), rather than refusing delivery outright.

Note: For Final Sale items, refusing delivery means you will not receive a refund or exchange, and delivery charges will be deducted.

At Jāmeh Apparel, we guarantee the authenticity of all our products. Every item we sell is:

• 100% original and sourced from trusted suppliers
• Made with premium quality fabrics and materials
• Manufactured under strict quality control standards
• Accurately described with detailed product information

If you have any concerns about product authenticity, please contact us immediately through our contact form.

Your satisfaction is our priority. We are committed to:

• Responding to all queries within 48 hours
• Resolving issues fairly and promptly
• Providing clear communication throughout the process
• Handling complaints with care and professionalism
• Ensuring you have a positive shopping experience

If you are not satisfied with any aspect of our service, please let us know through our contact form. We value your feedback and continuously work to improve your experience.